Frequently Asked Questions

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How do I choose the right level?

Use our placement quiz on the home page or filter by age and level in the catalog.

What if we miss a session?

We provide a short recap and practice plan to keep learners on track.

Can I get a refund?

Refunds follow the course policy and may be prorated based on completed sessions.

Do you support different time zones?

Yes, schedules are listed in your local time when you enroll.

Are classes live or self‑paced?

We offer both live cohorts and self-paced modules. You can mix formats.

How many learners are in each live group?

Live groups are capped at 8 learners to maximize interaction.

Do you offer certificates?

Yes, you’ll receive a verifiable certificate upon completion of each course.

What payment methods are accepted?

We accept major cards and bank transfers where supported.

Can parents monitor progress?

Progress dashboards and weekly reports are available to guardians.

How do rescheduling and make-ups work?

You may reschedule up to 24h before a live session if seats are available.